ریفنڈ پالیسی

At Rose Rice, we are committed to delivering premium quality rice and exceptional wholesale services. Since rice is a bulk food commodity involving commercial logistics, our Return & Refund Policy operates under the following business terms to ensure transparency and fairness:

1. On-Spot Inspection (Highly Recommended)

Wholesale and retail buyers are highly encouraged to inspect the shipment at the time of delivery (verifying the total bag count, ensuring 25 KG / 5 KG bags are not torn, and checking the rice quality).

  • If any damaged packaging, open bags, or quality discrepancies are found during delivery, you can reject the affected batch on the spot and return it with the delivery vehicle.

  • On-spot returns incur no additional delivery charges.

2. Eligibility Criteria for Post-Delivery Returns

If you notice an issue after the delivery has been successfully completed, a return will only be processed under these conditions:

  • Time Window: Any quality or packaging complaint must be formally reported to us within 24 to 48 hours of delivery. No claims or returns will be entertained after this period.

  • Bag Condition: Bags must be completely sealed, unstitched, and in their original packaging. Once a bag is opened, stitched lines are broken, or any amount of rice is consumed, that specific bag cannot be returned or refunded.

  • Valid Cause: Returns are only accepted for genuine batch defects or mismatched product variants. Returns based on market price fluctuations or personal preference changes are not accepted.

3. Return Shipping & Transport Costs

  • If the return is due to our error (e.g., mismatched variant or pre-damaged bags sent from our warehouse), Rose Rice will bear all transport and logistics expenses.

  • If a customer requests an exchange or return for a sealed, undamaged shipment without a faulty cause, the customer will be responsible for arranging and paying the transport costs back to our warehouse.

4. Refunds Processing

  • Once an on-spot or verified return is safely received and inspected at our facility, the approved refund amount will be credited back to your provided Bank Account, EasyPaisa, or JazzCash within 3 to 5 business days.

  • For Cash on Delivery (COD) orders, approved refunds will be settled strictly via online bank transfer.